10-Day Return Policy

We want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 10 calendar days of delivery.

Return Eligibility

To qualify for a return:

• The return request must be submitted within 10 calendar days of the delivery date.
• The item must be unused and in its original condition — posters must be undamaged; framed prints must be returned in perfect condition, with no scratches, cracks, or broken glass, if applicable; mugs and doormats must be unused and free of wear.
• All original packaging, tags, labels, and inserts must be included.
• Proof of purchase or the original order number is required.
• Returns must be approved before merchandise is shipped back.

Items returned without prior authorization may not be accepted.

How to Request a Return

Contact us at orders@pyramidamerica.com or through our website's contact form within 10 calendar days of delivery. Please include:

• Your name
• Order number
• Item you wish to return (poster, framed print, mug, or doormat)
• Reason for the return
• Photographs, if the item arrived damaged, defective, or incorrect

If your return is approved, we will provide return instructions. 

Return Shipping

For returns based on preference, change of mind, or an incorrect item ordered by the customer, return shipping costs are the customer's responsibility. Original shipping charges are nonrefundable.

Please note: Framed prints and large posters must be carefully repackaged in their original packaging to prevent damage in transit. We are not responsible for items damaged due to improper repackaging.

If an item arrived damaged, defective, or incorrect due to our error, please contact us at orders@pyramidamerica.com within 10 calendar days of delivery. After reviewing the claim, we will provide an appropriate resolution and cover return shipping when a return is required.

We strongly recommend using a trackable shipping service. We are not responsible for returned packages that are lost or damaged in transit.

Refunds

Once the returned merchandise is received and inspected at our facility, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or credit card provider.

Items returned used, damaged, incomplete, or without their original packaging may be denied a refund. This includes posters with creases, tears, or pinholes; frames with scratches or broken glass; mugs with chips or cracks; and doormats showing signs of use.

Nonreturnable Items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

• Final-sale or clearance merchandise
• Items marked as nonreturnable
• Posters, prints, or doormats showing signs of use, mounting, or installation
• Mugs showing signs of use or washing
• Items with customer-caused damage

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible product according to this policy and place a new order.

Order Cancellations

Orders may only be canceled before they enter processing or shipment. Once an order has been processed or shipped, it must follow the return procedure described above.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. Posters and framed prints should be carefully unpacked and checked for damage before disposal of packaging. If your merchandise is damaged, defective, or incorrect, contact us at orders@pyramidamerica.com within 10 calendar days of delivery and include clear photographs of:

• The item (poster, frame, mug, or doormat)
• The product packaging
• The shipping carton
• The shipping label

Please keep all merchandise and packaging until the claim has been resolved.

Refused or Undeliverable Packages

Orders returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package may be refunded after deducting the original shipping charges and any return-shipping costs incurred.

Shipping Restrictions

We ship to all 50 United States only. We do not ship internationally, to US territories, or to APO/FPO addresses. Orders placed with a non-US shipping address will be canceled and refunded in full.

This policy does not limit any rights available to customers under applicable law.