Shipping Policy

At Pyramid America LP, we work to process and ship orders as quickly as possible.

Order Processing

• Orders are typically processed within 1–2 business days (excluding weekends and holidays).
• Orders placed after 12:00 PM EST may begin processing the next business day.
• During peak periods, promotions, or holidays, processing times may be extended.

Shipping Methods & Delivery Estimates

Estimated transit times after shipment:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days
• Priority Shipping: 1–2 business days (where available)

Delivery estimates are not guaranteed and may vary due to carrier delays, weather, or other events outside our control.

Shipping Rates

Shipping charges are calculated at checkout based on order weight, destination, and selected shipping method.

Free shipping may apply on qualifying orders where promoted.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Addresses

Please verify your shipping address before submitting your order. Pyramid America LP is not responsible for delays or losses caused by incorrect addresses entered at checkout.

Damaged or Lost Packages

If your order arrives damaged or appears lost in transit, please contact us within 5 business days of delivery (or expected delivery) at:

Pyramid America LP
1 Haven Avenue
Mount Vernon, NY 10553
United States

Phone: 914-668-6666 Ext. 207
Email: orders@pyramidamerica.com

Please include your order number and photos of damage, if applicable.

International Orders

For international shipments, customers are responsible for any applicable duties, taxes, or import fees unless otherwise stated.

Contact Us

For any shipping-related questions, please contact:

Pyramid America LP
1 Haven Avenue
Mount Vernon, NY 10553
United States
Phone: 914-668-6666 Ext. 207
Email: orders@pyramidamerica.com