FREQUENTLY ASKED QUESTIONS
Q: What are your hours of operation?
A: We are open from 9:00 a.m. until 5:00 p.m. eastern standard time.
Q: How do I get in touch with Pyramid America?
A: Our toll free phone number is (888)-547-4724 or our local number is (914)-668-6666. A full list of extensions is provided in the ‘About Us’ section of the website, along with email addresses for the various company departments. Our fax number is (914)-664-3415.
Q: What is your minimum order?
A: Our minimum order is $100. We ask that customers purchase at least three of each title. When ordering giant or mural size posters, we ask that customers buy at least three separate titles in quantities of three.
Q: How much do posters cost?
A: Please call your sales representative for price quotes. If you are a new customer, please contact Customer Service (914-668-6666 ext. 216, 223, 213) who will be able to direct you to the proper sales representative to handle your account. Volume discounts are available and given by sales representatives on a customer by customer basis.
Q: What is your return policy?
A: To file a valid damaged product claim, you must report to us receipt of damaged goods within 48 hours of receiving your order. Any other claim for a return must be received within one week of receipt of goods. After a claim is declared valid, Pyramid will issue a Return Merchandise Authorization to receive the damaged product back into our warehouse. Depending on the claim, we may issue a call tag, provide you with our shipping account number to return the merchandise, or ask that you cut the corners with the PUB number and mail them to us. Upon our receipt of the goods, we will issue a credit. We ask that you not accept any product with visible damages from any carrier and, if you do, please notify us within 48 hours and keep order in accessible location for inspection. No returns are accepted without an authorized RMA number. No destroying of merchandise is allowed without authorization.
Q: What are your shipping methods?
A: We prefer all regular shipments under 250 pounds to be shipped using UPS Ground. Anything over 250 pounds will be packed on a pallet and sent using a freight carrier of our choice. For expedited service, we prefer to use UPS express shipment options. If you have a preferred carrier for box shipments or freight shipments, we are more than happy to accommodate.
Q: What are different packing options for your posters?
A: We have a variety of different packing options for posters. Any size poster can be rolled and labeled with the UPC code, item number, and description. We also offer posters shrink-wrapped in standard size (24x36), slim size (12x36), and mini size (16x20). Shrink-wrapped posters are backed by heavy duty corrugated cardboard.
Q: How long will it take to get my order?
A: Our turnaround time is 48 hours for most orders. Shipping transit time varies between one and five days, depending on your location and shipping service requested.
Q: How do I set up credit terms for my account?
A: While we do ask that first time customers pay by credit card or COD, any customer requesting credit terms can contact either Customer Service (ext. 216, 213, 223) or Accounting (ext. 211 & 207) to receive a credit application.
Q: Where do I get a copy of my invoice, proof of delivery, or tracking number?